Regarding shipping, it generally takes about 15 to 25 days after dispatch.
There may be delays in product preparation and shipping depending on the type of product.
It is a system that places orders to the business partner at midnight based on the settlement date.
In the case of out-of-stock items, delivery may be delayed depending on the shipping date from the supplier.
I would like to check the delivery status.
When the goods are shipped, we will send the delivery status inquiry number to the customer's registered email.
Please enter the delivery status inquiry number at the URL below.
There may be cases where the delivery status has not been updated in the system.
"There are also cases where multiple updates occur in quick succession afterwards, so please keep this in mind."
Where can I find my order number?
You will be notified by email when your order and payment are complete.
If you are not receiving emails, they may be classified in the spam folder.
There is a possibility, so please check.
It says delivery is complete, but it hasn't arrived.
First of all, we apologize for the inconvenience caused by the delivery.
'[Delivery Completed]' means that the delivery is by the delivery service "FastBox" for overseas shipping from South Korea to Japan.
We use the "Yamato Transport" delivery service for domestic shipping within Japan to deliver products to our customers.
Therefore, the completion of delivery is when the product is delivered from our company to the FastBox delivery service.
It will be displayed as "Delivery Completed" when completed.
We apologize for the inconvenience to our customers, but we kindly ask for your understanding in this unavoidable situation.
Order number
Returned product name
Reason for return
Returns or exchanges cannot be accepted if the item is returned without prior notice.
How will the shipping costs for exchanges and returns be refunded?
When it is due to customer's convenience
For returns due to customer convenience, the return shipping costs will be borne by the customer.
In case of return or exchange due to incorrect delivery or defective product
The product will be refunded via your payment method,
The shipping fee sent by the customer can only be processed through site points or PAYPAL.
*For more details, please contact the customer center for further information.
Are there cases where exchanges and returns are not possible?
If 7 days have passed since the product was received
If dirt occurs on products of bright colors (such as white or ivory)
· Products that have scratches, dirt, or damage that occurred at the customer's location and
·In case of damage to or disposal of tags (washing instructions, product box, accessories), etc.
· Products that have been washed, altered, repaired, or cleaned after receipt
- If used for purposes other than trying on
·Products returned without prior contact with the Customer Service Center
The actual color may differ slightly due to the monitor environment and lighting at the time of shooting, so it will not be treated as a defect.
·The actual measured size may vary by 1 to 3 cm depending on the measuring position.
Also, due to the material characteristics, there may be a difference of 1 to 5 cm in the NEET.
In such cases, we are unable to exchange or return due to defects, and we kindly ask for your cooperation.
·Please be careful as denim products may transfer color to other items.
There may be areas where the finishing process is insufficient (such as loose threads) or chalk marks due to the manufacturing process, but these will not be treated as defects.
Payment cannot be made by credit card.
Our store has implemented 3D Secure (Authentication Service) to provide a safer credit payment experience.
If the "authentication password" for the identity verification service (3D Secure) is not registered, the card payment will fail.
To use 3D Secure, please register your password in advance on the official page of your card company's service before making a purchase.
The card brands that support 3D Secure are as follows.
-Visa
-Mastercard
-JCB
-American Express
If you have any questions regarding your registration, please contact the card issuing company.
I chose convenience store payment, but I haven't received the payment email.
Regarding the convenience store payment, we will send you a payment notification email from the Eximbay payment processing company.
If you have not received the payment notification email
Log in to My Page → Order History → Click on the order number "Order Number" for the order date → "Shortcut to Payment Site"
Please check the payment method.
Also, it may have been classified as spam, so please check your spam folder.
I am in the process of preparing for delivery, but I would like to change the product.
Due to system limitations, exchanges can only be made for products of the same price or for products at a lower price than the item in question.
If you wish to change the product before delivery, please
Q＆Aもしくはメー「blackuppppp@gmail.com」にて下記の情報と一緒にお問い合わせください。
Order number
Product Name
· Product name, color and size of the exchange item
Even if the order status is before delivery, there is a possibility that the delivery process has already started.
In this case, changes cannot be made, and if you wish to exchange or return, the shipping costs for the exchange or return will be borne by the customer.
I would like to change my address, but it is currently being prepared for delivery.
Address changes are only possible before shipping.
Q＆Aもしくはメー「blackuppppp@gmail.com」にて下記の情報と一緒にお問い合わせください。
Order number
Change of address
·post code
Even if the order status is before delivery, there is a possibility that the delivery process has already started.
In this case, changes cannot be made, and if you wish to exchange or return, the shipping costs for the exchange or return will be borne by the customer.
I would like to cancel, although it is in the process of being prepared for delivery.
Order cancellation is only possible before delivery.
Q＆Aもしくはメー「blackuppppp@gmail.com」にて下記の情報と一緒にお問い合わせください。
Order number
·Full cancellation · In case of partial cancellation, please fill in the product name
In the case of a partial cancellation, if the total amount is less than 7,000 yen, we will refund you after deducting the shipping fee of 600 yen.
Even if the order status is before delivery, there is a possibility that the delivery process has already started.
In this case, changes cannot be made, and if you wish to exchange or return, the shipping costs for the exchange or return will be borne by the customer.
The item is currently being prepared for delivery, but I would like to place an additional order.
Due to system limitations, additional orders are not possible.
After canceling everything once, please place the order again.
If you wish to cancel your order
注文番号と一緒にQ＆Aもしくはメー「blackuppppp@gmail.com」にてお問い合わせください。
When will the purchase points and review points be added?
Points will be automatically credited 7 to 10 days after delivery is completed.
Points will be awarded per product unit, separate from the product price.
Only products over 1,000 yen will receive a 1% rebate.
*Points will be awarded for sale items, but points cannot be granted for items priced below 1,000 yen.
The points for creating a review will be credited 7 to 10 days after completion.
"Shipping has been paid, but it arrived cash on delivery."
Due to the nature of Yamato Transport, a home delivery company,
Please note that customs duties and consumption tax may be collected when receiving the goods.
This is not the shipping fee for cash on delivery, but rather customs duties and consumption tax, so please refer to the invoice.
For more details, please contact the relevant customs office.
"Customs duties have been applied. Do I have to pay?"
We offer free shipping for those who purchase over 7,000 yen, but
When sending goods overseas, customs duties and other charges may be incurred in the destination country.
In that case, any customs duties incurred will be the responsibility of the recipient.
Customs duties are collected in the destination country and are not related to this site.
The amount of customs duties and consumption tax is not confirmed at the time of your order,
It will be confirmed at customs, so please make the payment when you receive the goods.
For more details, please contact the relevant customs office.
BAG:
![[MADE] Tope Low Waist Banding Short Pants](http://jp.blackup.kr/cdn/shop/files/MADE_355a3b78-78c0-4ba8-bf7a-ae34e3e87a97_100x.gif?v=1746749689)
